G) click on PAGE ROLES on the left and just double check that you are the admin of the page. ie: go to –> click on SETTINGS top right -> on left click on TEMPLATES AND TABS –> on right it will say TEMPLATES (current template) – if it doesn’t say SHOPPING (select EDIT then select the SHOPPING template and SAVE) Click on the ARROW to the far right of your name and make sure that MANAGE JOBS and VIEW EARNINGS INSIGHTS is turned OFF and that MANAGE PAGE is ON (this means you will have admin privs here too)–> select SAVEį) make sure that the template for your SHOP is using the SHOPPING TEMPLATE. Click on the page on the right and then you will see PEOPLE to the right of that. To SOLVE this problem, I went through all of the steps below to connect the shop correctly via a data feed.Ī) make sure you have a personal facebook pageī) make sure that this facebook personal user is the ADMIN for the Facebook Page that you are trying to connect (see settings –> page roles) on the actual page ie: Ĭ) make sure that this is a BUSINESS PAGE and controlled by Facebook Business Mangerĭ) on the business manager page click on the PAGES on the left ie: Į) make sure that your PAGE is the PRIMARY BUSINESS PAGE. They are investigating now, I will follow up on this thread as soon as they have an update.”īefore contacting support to receive the above message, I scoured the web and community and tried all of the suggestions before I finally did the following below steps which solved the “ Shopify Facebook Sales Channel Won’t Connect” or “Reconnect”. “Our developers just put out an update, it appears this is the result of an issue on our end. I spoke with a Shopify Rep on chat and they said on : Your Facebook account doesn’t have admin access to the chosen page – You try to connect or reconnect your Facebook Sales Channel within Shopify and receive the following message even though you are an Admin on the Facebook Page and get the following message? – Shopify sends you a message that your Facebook Sales Channel has been disconnected? Test the pixel when adding a product to cart and making a purchase.Have any of the following happened to you? This will show a yellow tick until you connect it to a Facebook Product Catalogue. On each product page you should see ViewContent. You should have green ticks for the PageView pixel on every page as well as Microdata Automatically Detected. Click on the extension icon to see which pixels are firing. Once the extension is installed on your Chrome browser, visit your website. To check your pixel is installed correctly install the Chrome Extensions Facebook Pixel Helper. Your Facebook pixel is now installed on Shopify. Paste your Facebook pixel ID from above and save. Select Online Store from your Shopify Menu, then Preferences. Find your Facebook pixel ID on Facebookįrom Ads Manager, click the Menu icon and select Pixels.Ĭopy your pixel ID (or click to create a new one) If you don’t have a Facebook pixel yet – create a pixel first. To install the Facebook pixel on Shopify follow the steps below. If you’ve chosen Shopify for your eCommerce store, congratulations, it is a solid eCommerce platform with beautiful designs, user friendly interface and best of all it integrates beautifully with Facebook.
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